A transformation has taken place in the global economy as marketplaces have emerged to take the place of government or other central regulatory bodies. In other words, in many cases, technology and the power of crowds has enabled society as a whole to receive better service.
Perhaps the best example is the rating system on Uber. Anyone who has ever taken a cab in Manhattan and was unhappy with the experience didn’t really have an easy way to voice their concerns. Enter marketplace apps like Uber and Lyft which allow passengers to rate their experiences for the world to see.
In this manner, accountability has shifted to the consumer. Taxi drivers and the people they reported too didn’t seem to concerned about passengers – even though they were regulated by local governments who were theoretically accountable to the people. By making service providers accountable directly to their customers, service levels have improved.
Liz Kowalczyk with the Boston Globe just shined the spotlight on numerous hospitals in the Massachusetts area with filthy conditions and a staff not able to deal with patients because of either lack of training or staffing. Read more : http://blog.umahealth.com/